Refund Policy
At Sorted.pk, we value transparency and fairness. Our refund policy is designed to protect both our customers and our business while ensuring a smooth shopping experience.
Eligibility for Refund
A refund may be approved under the following conditions:
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The product is damaged, defective, or incorrect upon delivery
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The issue is reported within 48 hours of receiving the order
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Clear photos or videos are provided as evidence
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The product is unused, in original packaging, with all accessories and tags intact
Refund requests made after 7 days of delivery will not be entertained.
Non-Refundable Cases
Refunds will not be issued in the following situations:
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Change of mind after delivery
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Incorrect order placed by the customer
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Normal wear and tear
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Products returned in used, altered, or damaged condition (not caused during delivery)
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Delivery charges, COD fees, or courier service charges
Refund Process
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Email us at support@sorted.pk with:
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Order number
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Reason for refund
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Clear photos or videos of the product
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Our team will review the request within 1–2 working days
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If approved:
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The product may be collected by our courier partner or returned by the customer
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Refunds are processed after inspection of the returned item
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Refund Method & Timeline
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Refunds are issued via bank transfer only
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Processing time: 3–5 working days after approval
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In rare cases, refunds may be initiated based on verified courier tracking, prior to physical receipt
Important Notes
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Sorted.pk reserves the right to approve or reject refund requests based on inspection and policy compliance
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Abuse of the refund policy may result in refusal of future orders
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This policy works in conjunction with our Shipping, Return & Exchange Policy
Contact Us
For any refund-related questions or concerns, please contact:
📧 support@sorted.pk
